Frequently Asked Questions
Everything you need to know about your Neo Direct experience.
What are your standard shipping times and costs?
We offer free standard delivery on all orders over £50 within the UK mainland. Orders are typically processed within 24 hours and delivered within 3-5 working days.
What is your return policy for furniture items?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do your products come with a warranty?
Yes, all Neo Direct products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and unique tracking number to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure payments through PayPal and Klarna for flexible financing options.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement if you need to make changes or cancel.